Insurance is essential. Shop around for a policy that suits your needs. Continuing education is another essential. Not only does it keep you abreast of the most current changes and innovations in your area of specialty but it is one of the first things an attorney will check into if a claim is filed. Keep all licensing and certifications current. This is another key area that an attorney will investigate if a claim is filed. Most lawsuits are filed because the patient or the family isn’t happy. Good communication skills can go a long way in alleviating this problem. Always be honest. Don’t be afraid to apologize if an apology is needed. – Be a good listener. Sometimes it isn’t what they say, but how they say it. Be accurate, objective, and complete. Document calls to physicians noting the time the page was made or the call was placed, as well as the time the call was returned and the physician’s response.